Frequently asked questions

No. AdPilot does not connect to your Meta ad account and cannot spend your money. It produces a complete campaign plan that you review and launch yourself in Meta Ads Manager. That is a deliberate design choice: you stay in control of everything that goes live.

One permission only: read_products. AdPilot reads your catalogue and never writes to your store. It cannot create, modify or delete products, orders, customers or anything else in your admin.

Claude, by Anthropic. Your product data is sent to Anthropic's API to generate the campaign and is not used to train models. Product titles and descriptions are wrapped in delimited blocks and sanitised before being sent, so that text in your catalogue cannot alter the instructions the model receives.

To launch campaigns and to use the optimizer, yes — you need a Meta ad account and a report to export from it. The campaign generator and the simulator work without one, so you can use AdPilot to plan before your ad account is set up.

You export the report from Meta Ads Manager as a CSV and upload it to AdPilot. There is no API connection to your ad account. It means one manual step, and it also means AdPilot never has standing access to your advertising data.

Five product scores, three campaign simulations per month, and the store targets feature. The AI campaign generator and the ads optimizer are on the paid plans. The free plan exists so you can judge the quality of the output before paying.

Billing goes through Shopify's Billing API, so charges appear on your regular Shopify invoice alongside your other apps. You can change or cancel your plan from your Shopify admin at any time. Upgrades take effect immediately with a prorated credit; downgrades take effect at the next billing cycle, so you are never charged twice.

The interface is available in English and Italian and follows the language of your Shopify admin. The generated campaigns — strategy, copy, creative briefs — are written in the same language, consistently across every field.